Returns & Refunds policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, for any reason, you may return it to use for a store credit or an exchange.

All returns must be made within 7 days of the purchase date. All returned items must be in new or unused condition with all original tags and labels attached.

To return and item, please email customer service at Erin.carpenterfarms@gmail.com. After receiving your return and inspecting the condition of your item, we will process your store credit or exchange. Please allow for 2 business days from the receipt of your item to be processed.

Produce is not available for return. Please note that all sales items are FINAL SALE and can not be returned.

If you have any questions regarding our return policy, please email us at erin.carpenterfarms@gmail.com

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Carpenter Farms
1551 North county Road 400 West,
Greencastle, IN 46135

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a store credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail erin.carpenterfarms@gmail.com